A Proposed Framework for Knowledge Transfer in ERP Implementation Projects

نوع المستند : • البحوث والدراسات والمقالات المستوفاة للقواعد العلمیة المتعارف علیها، والتى یجریها أو یشارک فى إجرائها أعضاء هیئة التدریس والباحثون فى الجامعات ومراکز البحوث المصریة والعربیة، وذلک باللغتین العربیة والإنجلیزیة .

المؤلفون

1 Sadat Academy for Management Sciences

2 Ph.D. Candida in Computer and Information Systems

المستخلص

Abstract
There has been a growing increase in using Enterprise Resource Planning (ERP) systems as a business information system platform for enterprises to assists in automating and integrating its cross-functions such as inventory control, procurement, distribution, finance, and project management, etc. The implementation of such systems is a complex process, and the failure rate remains very high. According to analyst firm Gartner, approximately 75 percent of all ERP projects fail. So, implementing such systems need careful planning and guarding against factors for failure. In order to resolve this costly failure trap and maintain a success path in ERP implementation, many studies identified a set of critical success factors (CSFs) for ERP implementation and for a long time, the knowledge transfer has been recognized as one of  he key success factors of the implementation projects. Although researchers and practitioners have pointed out that  ignorance of knowledge transfer is the reason for high ERP implementation failure rate, an extra effort must be spent on  studying the factors that need to be considered when transferring the knowledge during the ERP implementation. This paper focuses on the activities of knowledge transfer within ERP systems during its implementation. Theories regarding ERP implementations, change management are combined to build a framework for knowledge transfer when implementing ERP systems. The framework is based on the extensive literature search on the ERP implementation projects plus the knowledge and experience of the authors in the subject. The purpose of proposed framework is to find activities of successful ERP implementation from the knowledge transfer perspective. This paper sets out to report on the first stage of broad study to assess the Effectiveness of implementing an enterprise resource planning system (ERP) from a knowledge transfer perspective.  

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